TASSIE // EXPRESS SHIPPING // AFTERPAY AVAILABLE

FAQs

Happy Pessimist Clothing Co acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live, learn and work. Learn More.

PAYMENT
 
We have the following payment methods available for our customers: Credit/Debit card, Google Pay, and Apple Pay. We accept MasterCard, Visa and AMEX. Afterpay is available to customers within Australia. Click here for full T&Cs.
 
All customer payment information is secure and Happy Pessimist Clothing Co does not have access to this information. Happy Pessimist Clothing Co will only have your name, email address, phone number, and postal address that you have provided to us when placing your order.
 
PRE-ORDERS
 
Pre-orders are charged at the time the order is placed.
 

When shipping pre-orders alongside 'in stock' items, we ship the entire order along with the pre-order item when the pre-order becomes available. This is due to only one shipping cost being incurred on the order placed.
 
If you would like your 'in stock' items sooner, it is recommended to place two separate orders with the pre-order item placed on its own.

 
SHIPPING
 
We ship all orders express via Australia Post from Hobart, Tasmania (lutruwita). FREE shipping on orders over $75 (Aus only).
 
International shipping is available. We aim to ship all orders within two business days. 
 
Shipping confirmation, along with your tracking number, will be emailed to your nominated email address as soon as your order has been shipped.
 
Please allow 2-5 business days for orders made within Australia and 7-30 business days for international orders*
 
International shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. All duty & taxes charged by the destination country are at the customers expense. 
  
*IMPORTANT SHIPPING INFO*
 
Due to COVID-19 restrictions, there are significant delays across the postal network. Please allow additional time for your parcel to arrive. We provide tracking for all orders. You can find more information here.
 
COMPOSTABLE PACKAGING
 
We ship all orders in Better Packaging Co's compostable packaging. They behave just like a plastic bag, except when left in nature. In a home compost, these bags will biodegrade in 3-6 months! 
 
Unfortunately the courier label is not compostable, so please remove this before you compost your bag! 
 
REFUNDS & EXCHANGES
 
We accept refunds or exchanges for damaged/faulty items. If you have a damaged/faulty item, please contact us as soon as possible at orders@happypessimistclothing.com with your full name and order number.
 
We accept exchanges within 30 days of purchase if you have ordered the incorrect size. If your requested size is not in stock, we will issue you a store credit of equal value.
 
All measurements are supplied for each item on our website, so please double check your sizing as we have limited stock available. If you're unsure about sizing, get in touch with us and we'll help you.
  
Happy Pessimist Clothing Co will deny a refund/exchange if items are returned without their original tags, used, soiled with perfume scents, make up, etc.
 
Sale items, hats, beanies, bags, gift cards, and socks are non-refundable/exchangeable.
 
We do not accept refunds or exchanges if you have changed your mind.
 
GIFT CARDS
 

Happy Pessimist Clothing Co's gift cards are electronic and will be issued via email. Please check your junk/spam folder as it may be filtered there.
 

Happy Pessimist Clothing Co Gift cards are as is and cannot be redeemed for cash, and are non-reloadable. There are no activation fees or added service fees, or fees that reduce the value of the card over time.
 

Happy Pessimist Clothing Co Gift cards will not be used to compensate customers for unshipped or damaged merchandise instead of providing a refund.
 

Happy Pessimist Clothing Co Gift cards do not expire. They can only be redeemed at www.happypessimistclothing.com, and cannot be used at any other merchant, company or retailer.